Customer Success Manager Germany

Wingly is Europe’s leading flight sharing platform. We connect private pilots with passengers, so they can share the cost and the passion of a flight. Founded in July 2015 Wingly has more than 300,000 users and makes private aviation accessible again.

Your Job:

• You will be the main point of contact for our (potential) Passengers
• You will manage booking requests and match the demand with our offer
• To make sure Wingly Passengers will have the best flight experience is your mission
• Complaint Management is a challenge you are ready to tackle
• Process creation to convert cancelled bookings into accepted bookings
• You will work hand in hand with the German Country Manager

Who are we looking for?

• Native German speaker with good English skills
• Doing a Bachelor or Master in Business or B2C Sales
• Very good communication skills and an affinity to speak on the phone
• Solution oriented mind set and good organizational skills
• Ability to work independently but also in a team
• Customer Support or Sales experience is a big plus

Why join Wingly?

Wingly is an international team of 25 people who are passionate about aviation and who are promoters of the collaborative economy. Joining us means living the start up experience at its best. We work hard, but also enjoy our team activities such as after works and even flights aboard light aircraft and helicopters. Our headquarters are located in the heart of Paris at 10e.